CSCTechTalk

10/13 CSC Technology Town Hall
Next Gen Agile Hybrid Cloud
   3 years ago
#CSCTechTalk9/7 CSC Technology Town HallForging The Digital Transformation Through Digital Applications
   3 years ago
#CSCTechTalk11/2 CSC Technology Town HallSecure Digital Networks
Faisal Siddiqi
@danhushon Love the hotel room, not a stadium analogy. We can solve the tech, but what's a good way to overcome cultural opposition to #multitenancy? #csctechtalk
vittal krishnasamy
Most relevant question indeed!
Nigel Barron
The Benjamin Franklin quote comes to mind “Tell me and I forget, teach me and I may remember, involve me and I learn.”
Faisal Siddiqi
@NigelBarron So build/show a successful multitenant solution and they will come? :-)
Nigel Barron
Those who want to adapt, yes
Dan Hushon
tenancy is a pattern... it should be a pattern in IT for lose coupling, unfortunately fast has outpaced correct traditionally so integrations became less planned and certainly part of the debt
Chris Swan
@NigelBarron that's why we've taken the hands on boot camp approach for infrastructure as code
Nigel Barron
@cpswan Any early results?
Chris Swan
@NigelBarron everybody does a pull request as part of the boot camp, so we've seen a substantial uptick in continued GitHub usage
vittal krishnasamy
@NigelBarron A K8s PaaS with Deis and Bot in underway in cloudlabs! pl check C3 post on cncf.io group
Chris Dilbeck
One challenge I've ran into with more agile development environment & deployment models is differing timelines with change management systems. How do you all see this being mitigated in the future? Is a major shift in change management process needed?
Chris Swan
A friend of mine (@psd) put it brilliantly: "Agile: make it up as you go along. Waterfall: make it up before you start, live with the consequences."
Chris Swan
If we think about what that means in terms of uncertainty then it's a wash - we get uncertainty from things we didn't anticipate either way
Jeff Ely
Yes, I think that Change mgt need to also adapt to the changes in how systems are provisioned and Decommed
Vivek Singh
Whole ecosystem including ITSM process/tool framework needs to align with agile development environment aka devops else it doesn't work !
Greg Selvin
You don't need Change Management ala the PMI (tm) when doing Agile. It's built-into the Agile process, esp. Scrum.
Dan Hushon
For me a key point is recognizing that the agile and prod streams can move at different paces - but the gap should measurably shrink w/ maturity
Randy Arthur
This conversation seems to validate Gartner's Pace Layers decomposition of Applications and their rate of change
Chris Swan
different paces yes, but not bimodal - use pioneers, settlers, town planners (PST) to provide a framework to manage the transition from shiny & new to business as usual
Tim Henderson
Concur, one area we are presently reviewing, is what the Delivery Model and workforce (Skills, depth, etc) will need to be to support this. Traditional models, which split by technology will not facilitate.
vittal krishnasamy
@cpswan PST whomever coined it is the most positive slant/tone to think!!
Dan Hushon
comes from @swardley and https://www.amazon.c... moving from specOps/Army/Police recognizing the different attitudes based upon maturity vs. an organizational structure
Dan Hushon
@singhvivek73 agree, but there can be safety valves - but the people controlling them need to be part of devsecops CI->CD push
CA Ross
2 kinds of change management come up in the stream - PMI (tm) and ITSM. The bottom line may turn on whether all can inter-communicate throughout the effort
DougNeal
http://www.via-cc.at... To get to the level we will need to cope with change upgrading your skills and understandings around digital will not be a one-time event. It will need to be an every day event, in which you will take pride

Howard Smith
Sounds like you are pushing the analogy of software-defined to the person/team/org level :-)
Howard Smith
@LisaAnneBraun In defence looking at software-defined tanks .... for end user markets. So yes, the analogy works in all IoT and human contexts.
Jeff Ely
The Tech Transformation Talent workstream in working hard on making learning a journey and not a point in time event.
Ngoc V Do
Found iDO (https://c3.csc.com/d..., https://c3.csc.com/g...) adoption request around, is that global initiative and anyone know how Agile/DevOps aligned with iDO model?
Chris Swan
I'm doing a talk tomorrow on how to do DevOps when all you have is Ops
Chris Swan
it's still possible to use the 3 ways of DevOps, but it's clearly limiting, so we (and our customers) need to change in organisation and culture
Chris Swan
we've been looking at Google's Site Reliability Engineering (SRE) approach and what we can bring from that to iDO
Tim Henderson
As previous post stated, this is something we are looking at. iDO model is powerful, but built on old constructs. It will evolve, and Offering Delivery is presently reviewing this. Welcome to connect Do Ngoc if you would like.
Ngoc V Do
Sure thanks Tim, I have been in some discussions about integrating AMEA GBS Delivery into iDO (which seems to be successful for GIS) but didn't see any analysis on what's the gap and how Agile/DevOps would be integrated.
Ngoc V Do
@cpswan Actually, there's intent/request to "integrate" the Dev into iDO
Tim Henderson
Concur, this is a pivot point, and believe we should lead, and not follow the rest of the market
Rich Reba
Implementing cloud infrastructure is one thing, operating the enterprise in the cloud is another. What signposts will tell enterprise leaders they are on right path in their #digitaljourney?
Chris Swan
measure flow - how much did I reduce time to value?
Howard Smith
Can share with you a benefits model later rich, including measures, might help
Chris Swan
measure feedback - how quickly did I see a problem?
Chris Swan
measure learning - how quickly did I figure out a better way?
Frédéric Lé
Cloud native applications take fully advantage of cloud infrastructure while legacy monolithic applications do not
Rich Reba
so a management system that enables these measurements is key?
Rich Reba
is this management system embedded in the cloud platform?
Frédéric Lé
Mutable data structures lead to a fragile code base and make understanding code difficult in the face of concurrent operations!
Howard Smith
Look to the Theory of Constraints. Find the critical block to goals. Optimised/robotise that out, and then measure again. Wash Rainse Repeat forever.
vittal krishnasamy
If the CI/CD pipeline from anywhere any NW hits the release to market without compromising security, thats my sign post. There are others like cost/time etc
Glenn Augustus
instinctively if their good people stay for the journey
Chris Swan
@smithh that's the lesson from The Phoenix Project. That's repeated in The DevOps Handbook. That's what we do with Operational Data Mining (ODM)
Howard Smith
@cpswan Absolutely. Don't forget I wrote the book on BPM 40,000 copies in print :-)
Dan Hushon
What should a @CSC #DeliveryPod look like for #hybridcloudops?
Tim Henderson
Agree Dan, something within Cloud Delivery we are working on with CSC. We have several "Experiments" going on to evaluate the POD of the future within Cloud and how Cloud interacts with the rest of the eco-system. Whitepaper coming soon!
vittal krishnasamy
Microservices on a container on a k8s cluster on a n cloud-agnostic deployment. Dev free to choose the best lang with REST contracts, Ops with tenancy isolation, Test all-automation.
Matt Vita
May be counter to today's POD structure, but I think an E2E team supporting just hybrid cloud (or close) will get your team flow going a lot quicker than with segregated (by tech and region) teams that don't know each other ... #TodaysProblems
Dan Hushon
@mvita1297 surprised that we didn't say #devSecOps team sitting around 2 pizza boxes?
Matt Vita
Today, it's hard to mobilize a POD team in a different direction when they are being pulled in another direction by their POD. It wastes a lot of time even to adopt, say, a Global tool change decision. They can't split the team focus. #NotAgile
Tim Henderson
Matt, agree on your thought. If we have a highly converged environment, and we support by splitting it apart by technology, then splitting again based upon ITIL service standards, this fractures the support team, drives additional cost & time.
Stephen Sandifer
It will have to be both financially attractive and technologically attractive to be viable. Therefore, it should solve a business problem in a cutting-edge way. Gotta figure out what CIOs want to buy!
Dan Hushon
Need to think about a/b switch on pods for sure Tim... back to a "workload" placement discussion I believe
Vivek Singh
it seems one solution will not fit all requirements as far as POD definition is concerned !
Thomas Baus
Mixing public cloud ops (broad service portfolio) with private cloud ops (tech diverse, limited capability) is too complicated. Make a hybrid-public and a private-cloud POD. It's oldschool, but ensures e. g. AWS services can be acessed fully.
Matt Vita
Thinking of a more (Global) Offering placement, which could allow for tech leveraging between them, instead of today which is tech placement with offering leveraging. The offering is what's needed "to be married to" to build flow, not the tech.